12 Best Sales Call Recording Software (2026)
A practical perspective for connecting this idea to your revenue team’s next move.
The best sales call recording software in 2026 includes Attention, Avoma, Chorus by ZoomInfo, Fathom, Fireflies.ai, Gong, Grain, Jiminny, Otter.ai, Revspire, Salesforce Conversation Insights and Sybill. The right one depends on three things: whether a bot may join your meetings, whether your reps make phone calls from a dialer, and what happens to the recording afterwards: notes in the CRM, coaching scores, or both.
Below are twelve tools with how each one captures calls, its published price and one limitation. For call analysis across many calls, see our best conversation intelligence software guide; for notes only, our AI meeting notetakers for sales guide.
Last updated: 9 November 2026
Disclosure: Revspire publishes this list and sells Revspire Conversation Intelligence, which has one entry and is not ranked above other tools. Tools are listed alphabetically, with facts from each vendor’s own pages on the date shown in its entry.
Sales call recording software compared at a glance
| Tool | How it captures calls | Best for | Published pricing | One limitation |
|---|---|---|---|---|
| Attention | Botless recording across major meeting platforms | AI agents that act on call data | No prices on the homepage; self-serve sign-up | Homepage does not describe phone or dialer capture |
| Avoma | Records and transcribes meetings for recorder seats | Mid-size teams that want published prices | From $19 per recorder seat a month; Conversation Intelligence add-on $29 (annual) | Call scoring is an add-on |
| Chorus by ZoomInfo | Captures and analyses calls, meetings and emails | Teams already buying ZoomInfo data | No Chorus price; quoted inside ZoomInfo packages | Packaging and licence unit must be confirmed |
| Fathom | Unlimited free recordings; bot-free capture in beta | Reps who want to start free | Free; Team $15 and Business $25 per user a month (2-user minimum) | CRM sync and scorecards start on Business |
| Fireflies.ai | Recording and transcription on every plan | The lowest published per-seat price | Free; Pro $10, Business $19, Enterprise $39 per seat a month (annual) | Conversation intelligence starts on Business |
| Gong | Records calls and meetings for analysis, forecasting and coaching | Large revenue teams wanting one vendor | Per user plus a platform fee; Vendr median $55,430 a year | Total cost needs a proposal |
| Grain | Meeting bot or bot-free desktop capture; AirCall on Business | Small teams that want recording at a published price | Free; Pro $15; Business $29 per seat a month (annual, 2-seat minimum) | Coaching and CRM integrations start on Business |
| Jiminny | Captures phone calls, video calls and emails | Teams that mix dialer and video calls | Bespoke pricing, AI included, no usage credits; 14-day trial | No figures published |
| Otter.ai | Live transcription in Zoom, Teams and Meet; dialer integrations on Enterprise | Company-wide transcription with a sales tier | Basic free; Pro $8.33 and Business $19.99 per user a month (annual) | Sales notetaker is Enterprise only |
| Revspire | Desktop app on Mac and Windows, no meeting bot; in-person through the microphone | Teams that want call scores to drive training | Priced by module with unlimited user licenses; about $25,000 USD a year on average | No CRM sync today |
| Salesforce Conversation Insights | Call insights recorded against Sales Cloud records | Teams standardised on Sales Cloud | In Enterprise and Unlimited editions, or Sales Engagement add-on at $50 per user a month | No trial licences |
| Sybill | Invisible recorder; in-person capture on mobile | Sales teams that want CRM autofill | Free; Pro $30 and Business $90 per user a month (annual) | CRM autofill starts on the $90 Business plan |
What is sales call recording software?
Sales call recording software captures sales conversations, transcribes them and stores them so sellers and managers can review what was said. Most tools now add an AI summary with next steps; many add search across past calls, notes written into the CRM, and call scoring for coaching. The recording itself has become a commodity: what separates the tools is how they capture the call, where the notes go, and what managers can do with the result.
Meeting bot or bot-free recording?
Many tools record a video meeting by sending a bot that joins as an extra participant. It works on any computer and needs nothing installed, but buyers see a recorder in the attendee list, and some companies block meeting bots outright. Bot-free tools record on the seller’s own device instead, so nothing extra joins the call.
On the pages we checked, Attention describes botless recording, Grain offers bot-free desktop capture alongside its bot on every plan, Revspire records through a desktop app with no bot, Sybill describes an invisible recorder, and Fathom offers bot-free capture in beta. Bot-free does not mean silent: every participant should still be told the call is recorded.
Recording phone calls as well as video meetings
If reps make calls from a dialer, check phone coverage before anything else. Jiminny says it captures phone calls as well as video calls, Grain integrates with AirCall on Business, Otter.ai lists custom dialer integrations on Enterprise, and Salesforce sells Conversation Insights with its Sales Engagement add-on. Revspire records phone calls only when they run on the computer, and Attention’s homepage does not describe dialer capture.
How to choose sales call recording software
| If you need | Look first at |
|---|---|
| No meeting bot on customer calls | Attention, Grain (desktop), Revspire, Sybill, Fathom (beta) |
| Dialer and phone calls recorded too | Jiminny, Grain (AirCall), Otter.ai (Enterprise), Salesforce (Sales Engagement) |
| A free plan to start | Fathom, Fireflies.ai, Grain, Otter.ai, Sybill |
| Recordings on CRM records | Salesforce Conversation Insights, Sybill (Business), Fathom (Business), Grain (Business) |
| Forecasting and coaching on the same platform | Gong, Chorus by ZoomInfo |
| Call scores that drive training and certification | Revspire |
| In-person meetings | Revspire (desktop microphone), Sybill (mobile app) |
Then price the plan that includes what you need: CRM sync, coaching and admin controls usually sit one or two tiers above the entry plan. Our conversation intelligence pricing guide sets the suites and notetakers side by side.
The 12 best sales call recording tools, A to Z
Attention
Attention presents itself as a platform of AI agents that learn from sales conversations, with call recording as the starting point (Attention, checked 20 October 2026).
- How it records and what it adds: botless recording across major meeting platforms; AI scorecards against MEDDIC, BANT or a custom framework; CRM auto-update; deal health from call and email signals; an MCP server for Claude and ChatGPT.
- Pricing: no prices or pricing link on the homepage; self-serve sign-up.
- Limitation: the homepage does not say how phone calls are captured, so phone-heavy teams should confirm coverage.
- Choose it if: you want recording without a bot and AI agents that act on what calls reveal.
Avoma
Avoma sells meeting recording, notes and scheduling per recorder seat, with call scoring as an add-on (Avoma pricing, checked 21 October 2026).
- How it records and what it adds: recording, transcription and AI notes; AI scorecards, live answer cards and smart trackers with the Conversation Intelligence add-on; viewers are free.
- Pricing: Startup $19, Organization $29 and Enterprise $39 per recorder seat a month, billed annually; Conversation Intelligence and Revenue Intelligence add-ons $29 each (Avoma pricing guide).
- Limitation: there is no free plan, and full call scoring is an add-on.
- Choose it if: only some people record calls and you want managers and executives to watch for free.
Chorus by ZoomInfo
Chorus is ZoomInfo’s conversation intelligence product (ZoomInfo Chorus, checked 20 October 2026).
- How it records and what it adds: captures and analyses customer calls, meetings and emails, with deal intelligence synced to the CRM and market and competitive insight from calls.
- Pricing: ZoomInfo publishes no Chorus price, plan names or billing unit; it quotes custom packages built on features, licences and credits (ZoomInfo Chorus pricing guide).
- Limitation: packaging inside a ZoomInfo contract must be confirmed in the quote.
- Choose it if: you already license ZoomInfo data and want calls analysed beside it.
Fathom
Fathom sells an AI notetaker with a free plan for individuals and paid team plans (Fathom pricing, checked 9 November 2026).
- How it records and what it adds: unlimited free recordings and AI summaries, with bot-free capture in beta; Business adds CRM field sync and AI scorecards.
- Pricing: Free; Team $15 and Business $25 per user a month with a two-user minimum; Enterprise $35, annual only.
- Limitation: CRM sync and coaching scorecards start on Business.
- Choose it if: reps want to start recording today on a free plan.
Fireflies.ai
Fireflies.ai records and transcribes meetings, with a free plan and per-seat paid plans (Fireflies.ai pricing, checked 27 October 2026).
- How it records and what it adds: recording and transcription on every plan; conversation intelligence and team analytics from Business.
- Pricing: Free; Pro $10, Business $19 and Enterprise $39 per seat a month, billed annually.
- Limitation: the pricing page names no coaching workflow.
- Choose it if: you want the lowest published per-seat price for recording a whole team.
Gong
Gong records and analyses customer calls and meetings as the foundation of its revenue AI platform (Gong conversation intelligence, checked 20 October 2026).
- How it records and what it adds: call and meeting capture, AI agents, scorecards, deal risk and forecasting, with Enable, Forecast and Engage applications on the same platform.
- Pricing: quote-based: per-user licences plus a platform fee. Vendr reports a median contract of $55,430 a year from 1,146 purchases (March 2026) (Gong pricing guide).
- Limitation: total cost needs a proposal, and small teams pay the platform fee too.
- Choose it if: you want recording, forecasting and coaching from one vendor at scale.
Grain
Grain records, transcribes and summarises meetings, with a free plan and conversation intelligence on Business (Grain pricing, checked 9 November 2026).
- How it records and what it adds: meeting bot recording or bot-free desktop capture on every plan; AI notes and MCP connections to Claude and ChatGPT; on Business, AI coaching, trackers, CRM property autofill, and HubSpot, Salesforce, Slack and AirCall integrations.
- Pricing: Free (meetings up to 45 minutes, 30-day history); Pro $15 a month billed annually; Business $29 per seat a month billed annually with a two-seat minimum; Enterprise by quote.
- Limitation: coaching and CRM integrations start on Business.
- Choose it if: you want to choose between a bot and bot-free capture at a published price.
Jiminny
Jiminny positions itself as a conversation and revenue intelligence platform that captures emails, phone calls and video calls (Jiminny, checked 20 October 2026).
- How it records and what it adds: call recording and transcription with AI summaries, coaching insights, automatic CRM filling, call libraries and Ask Jiminny across conversations.
- Pricing: bespoke pricing with recording, transcription and AI included and no usage credits; a 14-day free trial of the full product (Jiminny pricing, checked 9 November 2026).
- Limitation: no figures are published, so cost after the trial comes from sales.
- Choose it if: your reps split their day between a dialer and video calls.
Otter.ai
Otter.ai sells AI transcription and a meeting agent, with a free plan and a sales notetaker on Enterprise (Otter.ai pricing, checked 9 November 2026).
- How it records and what it adds: live transcription, speaker identification and AI chat across Zoom, Microsoft Teams and Google Meet; Pro adds Salesforce and HubSpot; Enterprise adds the Otter Sales Notetaker and custom CRM and dialer integrations.
- Pricing: Basic free with 300 transcription minutes a month; Pro $8.33 and Business $19.99 per user a month, billed annually; Enterprise by demo.
- Limitation: the sales notetaker and dialer integrations sit on Enterprise.
- Choose it if: you want inexpensive transcription company-wide and a sales tier for the sales team.
Revspire
Revspire Conversation Intelligence is a licensed module of the Revspire sales enablement platform, released in November 2026 (Revspire Conversation Intelligence).
- How it records and what it adds: a Mac and Windows desktop app records on the seller’s computer with no meeting bot, in Zoom, Microsoft Teams, Google Meet, Webex, Slack huddles and WhatsApp calls, in the app or the browser, and in person through the microphone. Microphone and computer audio are recorded as two channels and video is never stored. It writes notes and speaker-labelled transcripts, measures talk ratio, questions per hour and pace, and scores seven behaviours from 0 to 100 with quoted evidence, which feeds its training module.
- Pricing: priced by module with unlimited user licenses; about $25,000 USD a year on average (Revspire pricing).
- Limitation: notes stay inside Revspire with no CRM sync today, and phone calls are captured only when they run on the computer.
- Choose it if: you want calls recorded without a bot and the scores used to train reps.
Salesforce Conversation Insights
Salesforce sells conversation intelligence for Sales Cloud as Conversation Insights (Salesforce Conversation Insights pricing, checked 9 November 2026).
- How it records and what it adds: call insights recorded against Salesforce records, designed to work with Sales Cloud.
- Pricing: the pricing FAQ says it is included in editions including Enterprise and Unlimited and is also sold in the Sales Engagement add-on at $50 per user a month; the same FAQ says it is bought in addition to a Sales Cloud subscription.
- Limitation: no trial licences are offered, and the FAQ answers differ on what is included.
- Choose it if: your sellers live in Sales Cloud and you want recordings on the same records.
Sybill
Sybill sells an AI sales assistant built on meeting, dialer and email context (Sybill pricing, checked 9 November 2026).
- How it records and what it adds: unlimited call recordings and transcripts with an invisible recorder, in-person capture on mobile, AI summaries and follow-up emails; Business adds CRM autofill, a deal workspace, API and MCP access.
- Pricing: Free; Pro $30 and Business $90 per user a month, as shown with annual billing; Enterprise custom.
- Limitation: CRM autofill starts on the $90 Business plan.
- Choose it if: CRM updates and deal summaries matter more than coaching.
Recording consent
Recording laws differ by country and state, and some require every participant’s consent. Whatever tool you choose, tell everyone on the call that it is being recorded and transcribed, and take legal advice for the regions you sell into. Some tools build the reminder into the workflow: Revspire asks the seller to confirm that everyone has been notified and has consented before recording can start.
Free template: the sales call scorecard template sets out the criteria managers use to review a recorded call, and the sales call notes template gives reps one structure for writing up what the buyer said and agreed, both in Word, Excel and PDF.
Frequently asked questions
What is the best sales call recording software?
It depends on how your team sells. For one vendor covering recording, forecasting and coaching, Gong; for recording beside ZoomInfo data, Chorus; for a published price and a free start, Fathom, Fireflies.ai or Grain; for dialer calls, Jiminny; for recordings on Sales Cloud records, Salesforce Conversation Insights; and for call scores that feed training, Revspire.
Can you record sales calls without a bot joining?
Yes. On the pages we checked, Attention, Grain (desktop capture), Revspire and Sybill record without a meeting bot, and Fathom offers bot-free capture in beta. You still need to tell participants the call is being recorded.
Is there free sales call recording software?
Fathom, Fireflies.ai, Grain, Otter.ai and Sybill have free plans. Free plans usually limit meeting length, history or AI notes, and CRM sync and coaching features need a paid plan.
Is it legal to record sales calls?
It depends on where you and the people on the call are. Some places require every participant’s consent, others only one party’s. Tell everyone on the call it is being recorded and check legal advice for your regions; this guide is not legal advice.
What is the difference between call recording and conversation intelligence?
Call recording captures and stores the conversation, usually with a transcript and summary. Conversation intelligence analyses many calls: talk ratios, topics and competitors mentioned, call scores against a methodology and deal risk. Most recording tools now offer some analysis on higher plans.
Sources
- Attention (checked 20 October 2026)
- Avoma pricing (checked 21 October 2026)
- ZoomInfo Chorus (checked 20 October 2026)
- Fathom pricing (checked 9 November 2026)
- Fireflies.ai pricing (checked 27 October 2026)
- Gong conversation intelligence (checked 20 October 2026)
- Vendr: Gong pricing (March 2026)
- Grain pricing (checked 9 November 2026)
- Jiminny (checked 20 October 2026) and Jiminny pricing (checked 9 November 2026)
- Otter.ai pricing (checked 9 November 2026)
- Salesforce Conversation Insights pricing (checked 9 November 2026)
- Sybill pricing (checked 9 November 2026)
- Revspire Conversation Intelligence and Revspire pricing