How much does conversation intelligence software cost?
Conversation intelligence pricing splits in two. AI notetakers publish per-seat rates, from Otter.ai Pro at $8.33 and Fireflies.ai Pro at $10 a user a month billed annually, while the suites quote. Vendr medians for those suites, which bundle more than call recording, run from $30,740 a year (Salesloft) to $55,430 (Gong).
It depends on which kind you buy. Conversation intelligence suites (Gong, ZoomInfo Chorus, and the call tools inside Salesloft and Outreach) are sold by quote, usually beside forecasting, engagement or data. AI meeting notetakers publish per-seat prices and most have a free plan, then add call scoring and CRM sync on higher tiers. The outside data comes from Vendr, a software purchasing marketplace that publishes median contract values from its own transactions; we show a Vendr figure only when the page states both a date and a sample size.
| Vendor | Prices published? | How it is sold | Dated third-party data |
|---|---|---|---|
| Gong | No | Per-user licences plus a platform fee based on the users supported; each paid core seat includes 2,000 Gong credits a year for automated AI features, and people without a seat join as free Collaborators (Gong pricing guide). | Vendr median $55,430 a year; range $11,502 to $203,598 (1,146 purchases, March 2026). |
| ZoomInfo Chorus | No | No Chorus price, plan names or billing unit. Chorus is quoted inside a ZoomInfo package priced on features, licences and credits (ZoomInfo Chorus pricing guide). | No Chorus-only figure. ZoomInfo as a whole: Vendr median $33,500 a year; range $7,240 to $156,042 (1,577 purchases, February 2026). |
| Salesloft | No | Quote-based packages; conversation intelligence is listed in the Advanced package. Vendr lists Conversations as an add-on adding 20 to 40% to the base cost. Clari Copilot's product and pricing pages now redirect to Salesloft (Salesloft pricing guide). | Whole platform: Vendr median $30,740 a year; range $5,152 to $146,494 (710 purchases, February 2026). |
| Outreach | No | Per user with no platform fee, plus AI credits included in each Amplify package; Essentials is the package for conversation intelligence and coaching (Outreach pricing guide). | Whole platform: Vendr median $45,600 a year (919 purchases, February 2026). |
| Jiminny | No | Bespoke pricing with recording, transcription and AI included and no usage credits; a 14-day free trial of the full product with no credit card (Jiminny pricing). | Vendr shows a median without a purchase count or date, so we leave it out. |
| Avoma | Yes | Startup $19, Organization $29 and Enterprise $39 per recorder seat a month billed annually; Conversation Intelligence and Revenue Intelligence add-ons $29 each; viewers are free (Avoma pricing guide). | Vendr shows a median without a purchase count, so we leave it out. |
| Fathom | Yes | Free plan; Team $15 and Business $25 per user a month with a two-user minimum; Enterprise $35, annual only. CRM field sync and AI scorecards start on Business (Fathom pricing). | No dated benchmark |
| Fireflies.ai | Yes | Free plan; Pro $10, Business $19 and Enterprise $39 per seat a month billed annually. Conversation intelligence and team analytics start on Business (Fireflies.ai pricing; see Gong vs Fireflies.ai). | No dated benchmark |
| Granola | Yes | Basic $0 with limited meeting history; Business $14 and Enterprise $35 per user a month. HubSpot and Attio integrations are on Business (Granola pricing). | No dated benchmark |
| Otter.ai | Yes | Basic free with 300 transcription minutes a month; Pro $8.33 and Business $19.99 per user a month billed annually; the Otter Sales Notetaker is on Enterprise, by demo (Otter.ai pricing). | No dated benchmark |
| Read AI | Yes | Free with 5 meetings a month; Pro $15, Enterprise $22.50 and Enterprise+ $29.75 per user a month billed annually; Enterprise+ needs five or more licences (Read AI pricing). | No dated benchmark |
| Sybill | Yes | Free plan; Pro $30 and Business $90 per user a month as shown with annual billing; CRM autofill and the deal workspace start on Business; Enterprise custom (Sybill pricing). | No dated benchmark |
| tl;dv | Yes, in euros | Free plan with AI notes for 10 meetings; Pro EUR 18 and Business EUR 29 per seat a month billed annually; AI objection handling and playbook monitoring on Business (tl;dv pricing). | No dated benchmark |
| Revspire | No: quoted by sales | Priced by module with unlimited user licenses; about $25,000 USD a year on average. Revspire Conversation Intelligence is a separately licensed module: a desktop app records calls with no meeting bot, writes notes and transcripts and scores seven selling behaviours (Revspire pricing). | Not applicable |
The Vendr medians are whole-contract figures, not call recording alone. Salesloft and Outreach sell sales engagement with their call tools, ZoomInfo's figure covers its data platform, and Gong's includes whatever engagement, forecasting and enablement applications each buyer added. None of them can be compared directly with a notetaker's seat price.
For a one-to-one view of the two best-known suites, see Gong vs ZoomInfo Chorus. For what each notetaker does for sellers, our AI meeting notetakers for sales guide covers the same nine tools with their limitations.
How is conversation intelligence priced as the team grows?
The pricing model decides what happens to the bill when you add reps, managers who only review calls, or a second team. The tools in this guide use five structures:
| Model | Who uses it | What it means for the bill |
|---|---|---|
| Platform fee plus seats | Gong. | A base fee that depends on users supported, then per-user licences, with AI credits pooled per paid seat. Managers who only review can join as free Collaborators with limited access. |
| Per recorder seat | Avoma. | Only people whose meetings are recorded pay; viewers and collaborators are free, so managers and executives who only listen cost nothing. |
| Per user, published tiers with a free plan | Fathom, Fireflies.ai, Granola, Otter.ai, Read AI, Sybill and tl;dv. | Easy to start, but CRM sync, scorecards and admin controls sit one or two tiers up, so the paid tier you need sets the price. |
| Per user, by quote, inside a broader platform | Salesloft, Outreach and ZoomInfo Chorus. | Conversation intelligence is a package or add-on on a sales engagement or data contract; the rest of that contract drives the total. |
| By module, unlimited users | Revspire. | The module price does not rise with headcount, so adding reps, managers or a partner team does not add licences. |
Here is what 20 sellers cost a year at published annual rates, before any discount: Otter.ai Pro $1,999, Read AI Pro $3,600, Fireflies.ai Business $4,560, Fathom Business $6,000, Avoma Organization with the Conversation Intelligence add-on $13,920, and Sybill Business $21,600. For Gong, Vendr reports observed prices of $1,200 to $2,400 per seat a year, which is $24,000 to $48,000 for 20 seats before the platform fee.
Those notetaker figures buy the tier that includes call scoring or CRM sync where the vendor offers one; the entry paid tiers cost less but usually leave those features out. Price the plan that has the feature you need, not the cheapest plan.
How to get a comparable conversation intelligence quote
This checklist uses only what the vendors and Vendr publish. Our sales call scorecard template sets out the criteria to test every tool against in a pilot.
- Count recorders and reviewers separately. Avoma charges only recorders and Gong gives people without a seat free Collaborator access. Ask every vendor how managers who only listen are licensed.
- Name the features before the tier. Write down whether you need CRM sync, call scoring, coaching workflows or forecasting, then price the tier that includes them.
- Ask suites for conversation intelligence as its own line. Request the platform fee, each application and the credit allotment separately from Gong, and the call recording line separately from Salesloft, Outreach and ZoomInfo.
- Check how calls are captured. Some tools join the meeting as a bot; others record on the seller's computer. Either way, tell everyone on the call it is being recorded and check where recordings and transcripts are kept and for how long.
- Pilot on the same calls. Run your shortlist on a few live deals and compare what managers actually use in coaching sessions before you sign a multi-year term.
Frequently asked questions
How much does conversation intelligence software cost?
AI notetakers publish per-seat prices from free to $90 a user a month: Otter.ai Pro is $8.33, Fireflies.ai Business $19, Fathom Business $25 and Sybill Business $90, billed annually. Suites are quoted; Vendr reports a median Gong contract of $55,430 a year across 1,146 purchases (March 2026).
How much does Gong cost per user?
Gong does not publish a price. It charges per-user licences plus a platform fee, and Vendr reports observed prices of $1,200 to $2,400 per seat a year with a median contract of $55,430 across 1,146 purchases (March 2026). Our Gong pricing guide covers credits, Collaborators and add-ons.
Is there free conversation intelligence software?
Several notetakers have free plans: Fathom, Fireflies.ai, Granola, Otter.ai (300 minutes a month), Read AI (5 meetings a month), Sybill and tl;dv. Call scoring, coaching analytics and CRM sync usually need a paid plan, and none of the suites offers a free plan.
Which conversation intelligence tools publish their prices?
Avoma, Fathom, Fireflies.ai, Granola, Otter.ai, Read AI, Sybill and tl;dv publish per-seat prices (tl;dv in euros from Europe). Gong, ZoomInfo Chorus, Salesloft, Outreach, Jiminny and Revspire are quoted by sales.
Is there conversation intelligence software that is not priced per user?
Not among the other tools that state a pricing unit: each charges per user, per recorder seat, or per user plus a platform fee in Gong's case. Revspire is priced by module with unlimited user licenses; about $25,000 USD a year on average, so adding reps does not add licences.
Sources
All 25 sources were opened and checked by 2026-11-09. Vendor statements are paraphrased; figures belong to the source that published them.
- Gong. Gong pricing page. Checked 2026-10-16.
- Gong. Buying Gong (FAQ). Checked 2026-10-20.
- Gong Help Center. Plans and seats. Modified 2026-01-08; checked 2026-10-20.
- Gong Help Center. About Gong credits. Modified 2026-10-20; checked 2026-10-20.
- Vendr. Gong software pricing. Last updated March 2026; checked 2026-10-27.
- ZoomInfo. ZoomInfo Chorus AI: Conversation Intelligence for Sales. Checked 2026-10-21.
- ZoomInfo. ZoomInfo pricing and plans. Checked 2026-10-21.
- ZoomInfo. ZoomInfo pricing FAQs. Undated; checked 2026-10-21.
- Vendr. ZoomInfo software pricing and plans 2026. Last updated February 2026; checked 2026-10-21.
- Salesloft. Salesloft /pricing URL (serves the Talk to Sales page, canonical /see-it-live). Checked 2026-10-20.
- Vendr. Salesloft software pricing. Last updated February 2026; checked 2026-10-20.
- Outreach. Outreach pricing (Amplify packages and AI credits). Checked 2026-10-20.
- Vendr. Outreach software pricing. Last updated February 2026; checked 2026-10-20.
- Avoma. Avoma pricing. Checked 2026-10-21.
- Vendr. Avoma software pricing and plans 2026. Last updated February 2026; checked 2026-10-21.
- Jiminny. Jiminny pricing: one flat fee, no usage credits. Checked 2026-11-09.
- Salesloft. Conversation intelligence software (clari.com/products/copilot redirects here). Checked 2026-11-09.
- Fathom. Fathom pricing (Free, Team, Business, Enterprise). Checked 2026-11-09.
- Fireflies.ai. Fireflies.ai pricing (Free, Pro, Business, Enterprise). Checked 2026-10-27.
- Granola. Granola pricing (Basic, Business, Enterprise). Checked 2026-11-09.
- Otter.ai. Otter.ai pricing (Basic, Pro, Business, Enterprise). Checked 2026-11-09.
- Read AI. Read AI plans and pricing. Checked 2026-11-09.
- Sybill. Sybill pricing (annual billing selected). Checked 2026-11-09.
- tl;dv. tl;dv pricing (prices shown in euros from Europe). Checked 2026-11-09.
- Revspire. Revspire pricing (per module, unlimited user licenses). Checked 2026-10-15.
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